LaborVoices is a crowdsourced supply-chain intelligence startup, based in San Francisco. It gathers raw data on supply chain employers, created by their workers, entirely via mobile technology. LaborVoices markets intelligence products to Fortune 200 multinational brands and supply-chain managers.
The flagship product of Labor Voices, called Symphony, offers a subscription to crowdsourced supply-chain factory data. It serves as a digital auditor and gives the brands the option to see problems with certain factories in real-time. I was hired to help LaborVoices with the launching of new features for Symphony, as well as improving current product design.
Implement a new feature called Grievance Management to facilitate communication between factories and brands
The problem was that brands ( f.e. H&M) had no means of communication with the production factories, which resulted in poor working conditions for the workers, as well as lack of feedback. A new feature was designed to create a way for the brands to see if factories are compliant with the regulations.
Redesign and declutter the main Dashboard
The main Symphony dashboard was not displaying all the information that the company was gathering. In addition, some functions were hidden and thus difficult to be used by brand reps ( brands provided the major chunk of the revenue).
Reviewing existing data is crucial to any project that does not include primary user research. So, before digging into the actual design, I needed to perform a secondary research to understand better the needs of the users, the main pain points and get ideas how to solve those.
After that, I came up with several ideas of how to implement this new Grievance Management feature. Below you can see an example of a wireframe for one of the pages.
Since no style guide existed, I created a new one from scratch so that the whole development team can have guidelines when they add new features in the future.
As stated above, I had two main responsibilities- to redesign the main Dashboard and to design a new feature that helps factory managers deal with issues coming from the factory workers.
After finalizing the wireframes, I started working on the User Interface Design using the Style Guide I had created beforehand. Unfortunately, my confidentiality agreement prevents me from posting detailed information about this project but you can find the some of the main screens below.
Send me a brief project summary and I will get back to you within 48 hours. You can also send me an email directly to : hi@iglika.co
Iglika Mateeva-Drincheva. Freelance UX/UI Designer based in Berlin.
