Dec 2016 - June 2017

Grievance Management and Dashboard redesign for Labor Voices

See live project

Platform

Web (responsive)

Tools

Scope of work

User research, Wireframing, User Interface Design

About the project

The flagship product of Labor Voices, called Symphony, offers a subscription to crowdsourced supply-chain factory data. It serves as a digital auditor and gives the brands the option to see problems with certain factories in real-time. I was hired to help LaborVoices with the launching of new features for Symphony, as well as improving current product design.

Responsibilities

  • Translating client feedback into product features
  • Competitive product research
  • Creating high-fidelity wireframes and wireflows
  • Creating responsive UI design mockups for web and mobile
  • Creating click prototypes
  • Documentation and project handoff with the project manager

Main Challenges

Implement a new feature called Grievance Management to facilitate communication between factories and brands

The problem was that brands ( f.e. H&M) had no means of communication with the production factories, which resulted in poor working conditions  for the workers, as well as lack of feedback. A new feature was designed to create a way for the brands to see if factories are compliant with the regulations.

Redesign and declutter the main Dashboard

The main Symphony dashboard was not displaying all the information that the company was gathering. In addition, some functions were hidden and thus difficult to be used by brand reps ( brands provided the major chunk of the revenue).

Research and wireframing

Reviewing existing data is crucial to any project that does not include primary user research. So, before digging into the actual design, I needed to perform a secondary research to understand better the needs of the users, the main pain points and get ideas how to solve those.

After that, I came up with several ideas of how to implement this new Grievance Management feature. Below you can see an example of a wireframe for one of the pages.

Style Guide

Since no style guide existed, I created a new one from scratch so that the whole development team can have guidelines when they add new features in the future.

User Interface Design

As stated above, I had two main responsibilities- to redesign the main Dashboard and to design a new feature that helps factory managers deal with issues coming from the factory workers.

After finalizing the wireframes, I started working on the User Interface Design using the Style Guide I had created beforehand. Unfortunately, my confidentiality agreement prevents me from posting detailed information about this project but you can find the some of the main screens below.

Ready to start your project?

Send me a brief project summary and I will get back to you within 48 hours. You can also send me an email directly to : hi@iglika.co

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Iglika is an experienced professional with a rare combination of design, business and collaboration skills. She has extensive knowledge of the market trends and actively develops new design solutions for solving complex business problems.
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Creative Director (Brand/UX)
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Iglika was a great addition to two teams with legacy design libraries and new features that required UI design and user research. Highly recommend her UX / UI design skills and understanding of B2B & B2C business processes.
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Senior Product Manager, Ergo Digital IT
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